COCOTIMBA TRAVELS (hereinafter referred to as "the Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose personal information when you use our website, cocotimba.com (hereinafter referred to as "the Website"). Please ensure you read this Privacy Policy before using the Website.

The Company collects only the information necessary to provide our services. We manage this data securely, ensure it remains relevant and up-to-date, and retain it only for the required scope and duration. We allow access to this information upon request by the individual (the data subject). We will never use personal information in a way that is unfair to any individual.

You have the right to verify our compliance with data protection principles, request the correction of any errors in your personal information, and request the suspension of the use of your personal information.

Policy Description

The Company collects personal information to provide and promote tour services to our clients. The information we collect includes personal data such as names, addresses, email addresses, dates of birth, next of kin, dietary preferences, and physical or mental health status. Additionally, we collect information regarding religious or similar beliefs that may be relevant to participation in our tours, as well as criminal record information when activities involving children are concerned. We also maintain social media pages where clients may interact and share personal information or opinions.

The data provided by our clients is stored in a secure, password-protected database. This database is accessible only online by key staff members who have a legitimate reason to use the data for the purposes of holiday planning and operation.

We do not collect or store any financial information or data.

While we do not record telephone conversations, we do take and retain notes regarding the content of calls related to bookings.

We do not utilize any automated processing facilities.

Some personal information is stored on password-protected staff computers in the form of email correspondence related to bookings.

How to Use the Information

The Company uses personal information to communicate with our clients, respond to inquiries, and provide requested services or products. We promote our services through newsletters, direct mail, and social media marketing using personal information such as email addresses, physical addresses, telephone numbers, and social media profiles. You have the right to opt-out of receiving these promotional communications at any time.

Information Sharing

Your personal information is shared among our staff only to the minimum extent necessary to perform our services. Furthermore, we share only essential information specific to your booked services (e.g., name, age, gender, dietary preferences, etc.) with third-party suppliers. This information is shared via email and through online sharing platforms such as Excel files and Google Docs.

In the unlikely event of an accident or if repatriation assistance is required, we may share personal information with you, your relatives, guardians, or representatives, as well as with other organizations such as insurance companies.

Additionally, we may share your data with third-party service providers that support our business operations, such as website hosting and payment processing. We may also disclose your personal information to comply with legal obligations.

Information Retention Period

Personal data is stored in a secure online database from the time of service booking until the conclusion of the service period. Following the completion of services, all information will be deleted, with the exception of the client's name, email address, and the name of the tour attended, which will be retained.

Email correspondence containing personal information is periodically deleted every three months. Only names and email addresses are retained to facilitate communication regarding future service bookings.

Cookies and Tracking Technologies

Children's Privacy

This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us immediately.

Data Protection and Security

The Company takes all reasonable measures to keep your personal information secure. Our data handling policies are strictly enforced, and our staff is trained to use data only for authorized purposes.

While no technology can be guaranteed to be completely secure, we make every effort to apply relevant security protocols and keep our systems up to date.

We regularly update our IT systems and passwords to protect our computers, servers, and devices.

In the event of unforeseen circumstances such as a disaster (e.g., fire), personal data will remain accessible through our secure, password-protected online database.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time in response to changes in our business operations or legal requirements.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us.